Ferrytoll Transportation Partnership

CUSTOMER CHARTER

We Will:

• Provide safe, regularly patrolled, secure parking with 24hr CCTV
• Provide reserved parking bays for disabled people
• Remove graffiti and instigate repairs to damage within 5 working days
• Provide a high frequency bus service to and from Edinburgh
• Provide and display up to date information on the bus services available
• Treat customers in a helpful and courteous manner at all times

 

You can help us by:

• Parking only within marked bays
• Reporting vandalism, theft or damage
• Disposing of litter in a responsible manner

 

You can get in touch with us:

• By speaking to the Park & Ride Supervisor
• By telephone on 08451 55 55 55 (ext. 44 44 26)
• By e-mail - enquiries@ferrytoll.org
• By writing to:
  The Head of Transportation
  Fife House
  North Street
  Glenrothes
  Fife KY7 5LT

 

If you are unhappy

We take complaints seriously and have an established complaints procedure. If you have had dealings with us and did not receive the level of service you expected then please let us know. You can make a formal complaint using any of the above contact methods.